7bet Privacy
Policy

1. Introduction

Welcome to the 7bet Privacy Policy. 7bet ("we", "us", "the Company") operates the online gaming platform at 7bet-7bet.net and the 7bet mobile application. We are committed to protecting the privacy of every player who registers and plays on our platform.

This Privacy Policy explains what personal data we collect from players in Bangladesh, the purposes for which we use that data, how long we keep it, who we may share it with, and what rights you have in relation to your personal information. This policy applies to all users of the 7bet website and app.

By registering an account on 7bet, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register an account or use the platform.

2. Data We Collect

7bet collects personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming request.

3. How We Collect Your Data

7bet collects personal data through several channels. Understanding how your data reaches us helps you stay informed and in control:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion, you provide data directly to us.
• Automated technologies: When you use the 7bet website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
• Payment providers: When you transact via bKash, Nagad, or Rocket, we receive confirmation data from those providers to verify and record your transaction.
• Identity verification services: Where required, we may use third-party identity verification services to confirm your age and identity. These services may cross-reference the information you provide against external databases.

4. How We Use Your Data

7bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific purposes for which we use your data are:

• Account management: To create, maintain, and secure your 7bet account, and to verify your identity and age.
• Payment processing: To process deposits and withdrawals via your registered mobile financial service account.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Responsible gaming: To monitor your gameplay patterns and identify signs of problem gambling, and to apply any limits or restrictions you have requested.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal or prohibited behaviour on the platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations and age verification requirements.
• Platform improvement: To analyse how players use the platform so we can improve the experience, fix bugs, and develop new features.
• Marketing communications: To send you information about promotions and offers on 7bet, where you have opted in to receive such communications. You can opt out at any time.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.

5. Sharing Your Data

7bet does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) services receive the identity documents you submit for verification purposes.
• IT and hosting providers: The companies that host and maintain the 7bet platform infrastructure have access to data stored on those systems, under strict confidentiality agreements.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where we are legally required to do so.
• Fraud prevention agencies: Where we suspect fraud or money laundering, we may share relevant data with specialist fraud prevention organisations.

6. Data Retention

7bet retains your personal data for as long as your account is active and for a period after account closure as required by law and our legitimate business interests. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last communication.
• Technical and usage data: Retained for up to 2 years from collection, unless required for longer for security or legal purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account and data, we will action your request subject to any legal retention obligations that prevent immediate deletion.

7. Data Security

Protecting your personal data is a top priority at 7bet. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse:

• All data in transit is encrypted using SSL/TLS protocols.
• Sensitive data at rest is stored using industry-standard encryption.
• Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
• We conduct regular security assessments and penetration testing of our systems.
• Our team receives ongoing training on data protection and security best practices.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

8. Cookies and Tracking Technologies

7bet uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us provide a better, more personalised experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players encounter issues, and how we can improve. Data collected is aggregated and anonymised.
• Marketing cookies: Used to show you relevant promotions and offers within the 7bet platform. We do not use third-party advertising cookies.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the 7bet platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Privacy Rights

As a 7bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.

10. Minors and Data Protection

The 7bet platform is strictly for adults aged 18 and over. We do not knowingly collect, store, or process personal data from anyone under the age of 18. Age verification is a mandatory step in the 7bet registration process, and we may request additional documentation to confirm a player's age at any time.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on 7bet, please contact us immediately at [email protected] so we can investigate and act promptly.

11. Changes to This Privacy Policy

7bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the 7bet platform after any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 7bet handles your personal information, please get in touch with our team. We are available 24 hours a day, 7 days a week.

For questions about responsible gaming, visit our Responsible Gaming page. For account and betting rules, see our Terms and Conditions.